Join Our Team of Experts
At Alliance Technologies, we’re not just solving business challenges—we’re building careers for people who want to make an impact. Our team is made up of talented individuals who are passionate about helping businesses thrive. We truly believe that our team members are the driving force behind our success. If you're looking to join a team that values your contributions and supports your development, we’d love to hear from you.
why work with alliance
We believe in fostering an environment where people thrive.
Collaboration
You’ll be part of a team where your ideas matter and everyone works together to achieve more.
Innovation
We’re looking for creative thinkers. You’ll have the freedom to bring fresh ideas and solutions.
Growth
Personal development creates company success. We empower you to take ownership and grow in your career.
Impact
Your contributions will matter. You have the opportunity to be part of something meaningful—helping businesses succeed and grow.
Career Opportunities
Service Desk Analyst II
Posted 2025-08-18
Location
St. Louis, MO (Hybrid)
Type
Full-time
Overview
Advanced desktop support, technical issue triage, and client service escalation
Service Desk Analyst II
Posted 2025-08-18
Summary
For this role, we’re specifically looking for someone who: Has that natural knack for customer service. Someone who is a self-starter but is also empathetic, resilient, and always eager to learn and grow. The best fit for this role is someone who combines genuine care for clients and their needs with strong technical skills.
If this sounds like you, we invite you to learn more about Alliance and the role of Service Desk Analyst II.
What you can expect in this role: The Service Desk Analyst II provides advanced technical support for desktop systems and desktop applications, ensuring a high level of client satisfaction through prompt and effective issue resolution. This role involves triaging, prioritizing, and troubleshooting requests, as well as creating and updating knowledge articles to aid in support accuracy. The Service Desk Analyst II works closely with advanced support and systems management teams to escalate more complex issues and coordinates with clients, vendors, and other teams to share information. As an escalation point for Service Desk Analyst I team members, this role requires a strong commitment to upholding Alliance standards, processes, and procedures to ensure consistent, high-quality support.
Qualifications
Education:
- Associate degree or higher, focused in computer science, information systems, or related area
Experience:
- 1 year+ experience in an information technology support role is preferred
- Ability and experience working in a high volume and fast-paced environment
Technologies:
- Strong working knowledge of these technologies:
- QuickBooks / Sage basic troubleshooting and triage
- Triage of network connectivity issues
- PC builds
- Scan to Email
- Initial Security Alert Triages
- Proficient in these technologies:
- Microsoft Office 365
- User administration, troubleshooting and support
- Microsoft Edge, Chrome, and Firefox Browsers
- General desktop support for Microsoft Windows and Mac OSx environments
- Managing users and groups in Active Directory
- Application troubleshooting and installation
- Remote connectivity setup
- Email filter maintenance
- Performance troubleshooting
Attributes:
- Experience with troubleshooting complex situations
- Creative problem-solving and troubleshooting abilities
- Ability to provide technical assistance across multiple technical environments
- Ability to manage and prioritize multiple tasks and/or projects simultaneously
- Strong customer-centric mindset with a focus on building lasting client relationships
- Strong verbal and written communication skills, with the ability to convey technical information to both technical and non-technical audiences
- A proactive, solutions-oriented mindset, with the ability to identify opportunities for improvement
- Desire to deliver a white-glove experience for our clients
Physical Requirements:
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
Location
St. Louis, MO (Hybrid)
Type
Full-time
Hybrid
A flexible in-office work schedule is available. The majority of your time will be spent in the Alliance office.
Responsibilities
On a given day, as Service Desk Analyst II you will:
- Provide advanced technical assistance, triage, and prioritization for Desktops and Desktop Applications in a fast-paced and high-performing team
- Follow, create, and revise knowledge articles to support Desktop and Desktop applications, working with the related technical teams to ensure accuracy
- Maintain highest levels of client satisfaction by commitment to timely response and resolution of all requests for client support
- Interact with co-workers, vendors, clients, and representatives of other organizations to obtain and disseminate information
- Work with advanced support and systems management teams for secure and timely escalation of issues beyond the scope of the Service Desk team
- Accurately track and report all time worked per organizational guidelines and client agreements
- Serve as a mentor and escalation point for Service Desk Analyst I team on complex desktop related issues
- Participate in on-call rotation to provide technical assistance for critical issues
*Please Note this position is located in St. Louis, MO. While some Hybrid work is available, this is an in-office position; full-remote is not an option.
Operations Coordinator
Posted 2024-12-18
Location
St. Louis, MO (Hybrid)
Type
Full-time
Overview
Technical ticket intake, customer service coordination, and general office administration.
Sales Account Manager
Posted 2024-06-18
Location
St. Louis, MO
Type
Overview
Build and maintain client relationships, drive revenue growth, and represent services.
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